Refund policy

Heath Outdoor Products Refund & Return Policy

Whether you’ve purchased your Heath product from our online store or another supplier, we understand a return or a refund may be needed due to manufacturing defect, missing or damaged parts or an incorrect shipment by Heath.

Contact Us

1-800-678-8183 (toll free)

heathorders@heathmfg.com

To make a return or request a refund if you purchased direct from our website:

  • Merchandise must be returned within 30 days of purchase in unused, like-new condition for a full refund minus the shipping fees
  • Please contact us to obtain a Return Authorization Number (this number must be included on the receipt and packing slip when shipped back to us)
  • We are not responsible for any shipping costs incurred when returning the product back to us
  • Your receipt (printed at time of order) and original packing slip must accompany all returns

NOTE: If no proof of purchase or sales receipt is available, Heath reserves the right to approve or deny a return.

  • Indicate reason for return on packing slip or receipt
  • A refund will be issued only to the original credit card or method of payment after the item is received back by Heath
  • Use the original packaging or a strong corrugated carton

NO EXCEPTIONS: Items purchased online, from Heath, cannot be returned to a store. Merchandise must be returned in unused, like-new condition, with a pre-authorized Return Authorization Number from our Heath Order Team or a credit cannot be issued.

CONSUMABLES PURCHASED FROM HEATHMFG.COM: Refunds and returns on all consumables (suet cakes, seed cakes, filled finch socks and nectar), purchased online at heathmfg.com will be decided by Heath at the time of request. Heath reserves the right to approve or deny a refund or return on any consumable item. If these items were purchased from a store, Amazon, or another online location, you will need to work with that company for a return and refund. Heath will not refund or accept a return on any consumable purchased from another location.

Shipping Address for Returns

Heath Outdoor Products
RETURNS DEPARTMENT
140 Mill Street
Coopersville, MI 49404

Damaged Items and Shortage Claims if purchased direct from our website

Please report damaged or missing items within three (3) days of delivery
1-800-678-8183 (toll free)

heathorders@heathmfg.com

NOTE: Heath cannot assist with shipping errors if you’ve purchased from Amazon or through another supplier. You will need to work directly with that supplier on your issue. Please contact Heath directly within three (3) days if parts are missing or product is damaged.

Exchanges

Heath reserves the right to approve or deny a product exchange based on the specific situation. If a product exchange is approved, the new product will be similar in value and style as the item being exchanged. We will work out all details at time of approval as each situation is different.

Exchanges shipping within the contiguous United States are usually delivered within two weeks.

Questions?

If, at any time, you have questions about returning an item purchased on heathmfg.com, please contact us.